If your package has not been shipped from our facility, please contact the Smile Squad via email [email protected] or by phone 510-319-2868 to get your address updated. If your package has been shipped and currently in transit, any
Perishable kits ship with UPS Next Day and/or 2nd Day Air for our out of state guests and UPS Ground for our local guests (we determine the rate of shipping depending on season/weather). Non-perishable items like our salt, honey, and carpaccio ship
We ship nationwide except for Alaska, Canada, Hawaii, or internationally. For guests outside of our shipping areas interested in our products (not perishable items or ingredient kits), you can find our honey, salt, and carpaccio on Amazon or
We ship 2-3 days before the scheduled class date/time. I.E. Saturday and Sunday class kits ship out on Wednesday for the expected delivery on Thursday or Friday depending on destination. This same shipping window also includes private classes that
We rely on the courier to deliver our packages in a timely manner, however delays can happen and we pack our kits for 72 hours in transit. Please check your ingredients once received and if the proteins are cold to the touch, you are good to go and
Our BioDrain ice packs are food grade safe and nontoxic and the gel can be drained into your sink. The plastic wrapping and our other packaging is recyclable.
We do our best to pack our kits and packages safely for transit, but things can get jostled during shipping. Please reach out to our Smile Squad for assistance via email [email protected] or by phone 510-319-2868.
We are so excited to cook with you! Make sure to get your apron and a tasty beverage ready for class time!. Once your box arrives:. Step 1. Place all perishable items in the fridge. Step 2. Keep non-perishable items together on your counter or cupb